We understand that privacy online is important to users of our website - www.kingsarmsotterton.co.uk This statement governs our privacy policies with respect to those users of the website who visit without transacting business and Visitors who register to transact business on the website and make use of the various services offered by the Kings Arms Otterton.
About us
Your personal information is collected by Greendale Leisure Limited trading as Kings Arms Otterton. Registered address:
Greendale Leisure Ltd
Greendale Business Park
Woodbury Salterton
EX5 1EW
United Kingdom
We are a leisure group providing restaurant and bar services. This privacy policy explains how we use any personal information we collect about you when you use this website, eat in our restaurant or stay at our hotel.
Information we collect about you
At various times, we will ask you, as a Kings Arms Otterton customer, for information about you and/or members of your family, such as:
Contact details (for example, last name, first name, telephone number, email)
Personal information (for example, date of birth, nationality)
Information relating to your children (for example, first name, date of birth, age)
Your credit card details (for transaction and reservation purposes)
Your arrival and departure dates.
Your preferences and interests (for example, dietary requirements, preferred room/table, type of newspapers/magazines, sports, cultural interests).
Your questions/comments, during or following a stay in our hotel.
The information collected in relation to persons under 18 years of age is limited to their name, nationality and date of birth, which can only be supplied to us by an adult.
We also collect web statistics automatically about your visit to our site. This information is used to help us follow browsing preferences on our site so that we can regularly improve our website. These statistics do not contain personal data and cannot be traced back to an individual.
We do not use cookies to store personal data or link non-personal information stored in cookies with personal data about specific individuals.
We will only disclose your information if it is lawful to do so in accordance with the principles of the Data Protection Act 2018 or the General Data Protection Regulation (GDPR) (EU) 2016/679.
How we use your information
We use your information in a number of different ways, primarily to fulfil a contract and also to provide an excellent service to our customers. See below for details, what we use the information we collect for, and the lawful basis we rely on to process it.
Contact details – To manage the reservation of rooms and tables. Monitor your use of hotel services. To manage invoicing and payment records. Lawful basis: Contract.
Personal information – To improve hotel and restaurant services, to input to our marketing programme, to assist promotion of our services and adapting our products and services. Lawful basis: Legitimate interest, Consent.
Credit card details – To guarantee bookings and to take payment. Lawful basis: Contract.
Arrival and departure dates – To manage your hotel and restaurant bookings. Lawful basis: Contract
Preferences and interests – To improve customers, stay at our hotel or restaurant and to customise and enhance the service we offer. Lawful basis: Legitimate interest
Questions & Comments – To collect feedback to improve our service and monitor customer experience. Lawful basis: Legitimate interest
Browsing information – Improving website performance retargeting of advertisements. Lawful basis: Consent.
Your Rights
You have rights relating to your personal information:
The right to be informed about how your personal information is being used
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
The right to restrict direct marketing messages, and to withdraw consent for other consent-based processing at any time
The right to request that we transfer or port elements of your data either to you or another service provider
The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you want to exercise your rights, have a complaint, or just have questions, please contact us, details in the contact us section at the end of this document. The Data Protection Act 2018 also gives you right to lodge a complaint with the supervisory authority in the UK.
Keeping Your Information
We’ll hold on to your information for as long as you have a booking with us, and for as long as is necessary to provide support-related reporting.
We’ll also hold on to your information, if reasonably necessary or required, to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. We may also keep hold of some of your information as required, even if it is no longer needed to provide the services to you.
We may share information. When it is necessary for us in delivering our products and services to you and for the purposes set out in this Privacy Policy, we may share your personal information with the below parties:
Business partners and third parties involved in the delivery of services
Our marketing and advertisement partners
Our agents, advisors, consultants and other third parties in order to enable us to operate effectively and provide the best service to our guests
Third parties when we have your consent or if it is legally required
How we secure your information
Greendale Leisure takes data security seriously, and we use appropriate technologies and procedures to protect personal information. Our information security policies and procedures are aligned with widely accepted international standards, we apply the controls detailed in the Payment Card Industry Data Security Standard to all environments storing personal data. These standards are applied and are reviewed regularly and updated as necessary to meet our business needs, changes in technology, and regulatory requirements.
Marketing
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, you may unsubscribe from any marketing email, or adjust your marketing preferences on your preferences page. You may also contact our marketing team on info@kingsarmsotterton.co.uk
Cookies
We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them:
Site functionality cookies. These cookies allow you to navigate the site and use our features
Site analytics cookies. These cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your user experience. We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. The Google Analytics tracking cookie also allows us to access aggregates demographic and audience data from online behavioural advertising services. This information is only available to us at a group level, with no personal or identifiable information contained within it. It is used only for us to evaluate the effectiveness of the website and see how different groups of users use and respond to the site, and in no way allow us to track people individually. You may opt out of this tracking by disabling cookies within your browser.
Customer preference cookies. When you are browsing, these cookies will remember your preferences (like your language or location), so we can make your experience as seamless as possible, more personalised to you, and save you time specifying them again
Targeting or advertising cookies. These cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site.
Changes to how we protect your Privacy
We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on our website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our services.
How to contact us
If you:
Have any questions or feedback about this notice
Would like us to stop using your information
Want to exercise any of your rights as set out above, or have a complaint
Email info@kingsarmsotterton.co.uk
Or if you’d like to, you can write to us at: The Kings Arms Otterton c/o Greendale Leisure, Greendale Business Park, Woodbury Salterton, EX5 1EW.
This policy was last updated 02 December 2019.